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Add to Cart
To place your order, select the desired products and add them to your basket by clicking on the "ADD TO CART" button.
Go to cart
To access the basket, click on the associated pictogram (accessible at the top right of the pages).
Finalize your purchases
From the shopping cart page, you have the choice to finalize your purchases in 1-click or to click on the “PAYMENT” or “ORDER” button.
The order then takes place in 3 steps:
- Fill in your details and your delivery address;
- Choose the shipping method;
- Fill in your banking information.
You can then click on the "VALIDATE PAYMENT" button. The amount of your order is only debited from your account once your order has been validated via the payment interface.
Learn more about payment security
Payments made on the www.samaya-equipment.com website are made via online payment interfaces.
Consequently, none of your banking information circulates on the www.samaya-equipment.com site and none of this information is transmitted to the Samaya company.
Credit card payments are made with the Stripe application. This solution complies with French and international interbank security systems.
All bank data entered is fully encrypted using SSL technology.
To prevent fraud, the 3D Secure verification protocol is activated. In most cases, this verification system will send you an SMS or a notification on your bank's mobile application in order to validate the payment.
Payments by bank transfer are made through the Mollie app. This solution uses SOFORT, BANCONTACT and SEPA payment methods depending on the user's country.
Payments by PayPal are made from the site www.paypal.com. Samaya does not receive any of your information entered in PayPal.
Apple Pay payments are offered by Apple. Apple Pay works with cards associated with your Apple ID. Apple Pay only stores a portion of your card numbers and device account numbers. Payment by Apple Pay is not available in Brazil, mainland China, Japan and Russia.
The Samaya company does not receive any of your Apple information.
Payments in installments are available with bank cards issued in France for a minimum amount of €1,000. They are done with the Alma application, directly from their payment interface.
Additional information (such as a request to consult your accounts for example) may be requested from you in order to increase security and reduce the risk of fraud. The 3D Secure verification protocol is also activated to prevent fraud.
Alma allows you to make a payment in 3 installments: For payments in 3 installments, you will be debited on the date of purchase, then one month later, then two months later.
Learn more about customs duties and taxes for non-EU countries
Deliveries to Canada, the United States (USA) and Japan may be subject to fees and/or taxes.
DELIVERY INFORMATION
Consult the list of countries in which we deliver
- Germany
- Austria
- Belgium
- Bulgaria
- Canada
- Cyprus
- Croatia
- Denmark
- Spain
- Estonia
- UNITED STATES
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Japan
- Latvia
-Liechtenstein
- Lithuania
- Luxemburg
- Malta
- The Netherlands
- Poland
- Portugal
- Romania
- United Kingdom
- Czech Republic
- Slovakia
- Slovenia
- Swiss
Find out more about home delivery
Orders are dispatched within 24 hours following the validation of the order (respecting the working days of the company.) The order is validated once the payment has been registered.
Home deliveries are made by the Colissimo or Chronopost delivery service for France, Belgium, the Netherlands and Luxembourg. Shipments to other countries are made by Colissimo or UPS.
The delivery time for shipments by Colissimo in metropolitan France is 3 to 5 working days.
For shipments by Colissimo outside metropolitan France, the delivery time is 5 to 8 working days.
For express deliveries with Chronopost, the delivery time is 1 to 2 working days for France and 2 to 3 working days for Belgium, the Netherlands and Luxembourg.
For express deliveries with UPS, the delivery time is 2 to 4 working days.
Delivery costs are free from 150€ in France and in member countries of the European Union.
For the United Kingdom and Switzerland, delivery costs are free from an order of €1,000.
Find out more about delivery to our showroom
You can pick up your order at our premises (5 Avenue du Pré de Challes, 74940 Annecy, FRANCE).
If you select this option, Customer Service will contact you to arrange a personalized appointment.
RETURNS & EXCHANGES
Learn more about returns
Samaya has a 15 working day return policy: you therefore have 15 days from receipt of your order to send it back to us.
Please contact us by email (contact@samaya-equipment.com) or by phone (+33 4 83 43 08 30) to obtain your shipping slip. Products should be returned to:
5 Avenue du Pre de Challes
74940 Annecy
FRANCE
FRANCE
The products must be returned in perfect condition, in their original packaging intact, accompanied by their accessories and their labels as well as a copy of the purchase invoice. You do not have to justify the reasons for your return or pay penalties.
If you are returning your entire order, shipping costs will be included in the refund. If you are returning only one product and your initial order included several, only the amount of the product will be refunded.
Any package returned after the prescribed time will be refused and returned to the sender. The costs and risks relating to the return of the products will be borne by the sender once the prescribed period has passed.
No returns can be accepted on personalized products.
Learn more about exchanges
To proceed with an exchange, please follow the return instructions above and place a new order with the new desired product.
If you need further assistance or information,
please contact our customer service on +33 4 83 43 08 30 or by email at contact@samaya-equipment.com.